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Dispute Resolution

In accordance with ordinance no.2015-1033 of August 20, 2015 and implementing decree no.2015-1382 of October 30, 2015, any so-called consumer dispute or dispute subject to article L152.2 of the French Code of Consumption, can be the subject of an amicable settlement by mediation.

To submit your dispute to a mediator, you can fill out the form on the mediator's website  that you have previously chosen.

Whoever the mediator is, your request must contain the following elements in order to be dealt with expeditiously.

Your postal, email and telephone details as well as the full name and address of the company SARL ELITHEA MIDI-PYRENEES 2 Allée Antoine OSETE 31100 TOULOUSE, a brief statement of the facts, and proof of the preliminary steps with the company SARL ELITHEA MIDI-PYRENEES .

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